Store Policies
Last Updated: February 1, 2026
Return & Exchange Policy
At Wavora Trading, we want you to be completely satisfied with your purchase.
Return Period
- 30-day return period from date of delivery
- Items must be unused, in original packaging with all accessories
- Proof of purchase required for all returns
- Opened items may be subject to a restocking fee
How to Return
- Contact customer service to initiate return
- Receive return authorization and shipping instructions
- Package item securely with original packaging
- Ship to our returns center (address provided)
- Refund processed within 5-7 business days of receipt
Shipping Policy
We ship all orders from our US-based warehouses for fast, reliable delivery.
Shipping Options
- Standard Shipping: 5-7 business days, free on orders over $100
- Express Shipping: 2-3 business days, additional fee applies
- Overnight Shipping: 1 business day, premium fee applies
Tracking & Delivery
- Tracking number provided via email once shipped
- Signature may be required for high-value items
- We are not responsible for carrier delays
- Address errors must be corrected before shipment
Warranty Policy
All products are covered by manufacturer warranties. We stand behind the quality of every item we sell.
- Manufacturer warranty information included with each product
- Warranty period varies by product (typically 1-2 years)
- Warranty does not cover misuse, accidents, or normal wear
- Contact us for warranty claims and support
- We will facilitate repairs or replacements with manufacturers
Price Match Guarantee
We strive to offer competitive retail pricing on all our products.
- We will match lower prices from authorized retailers
- Price match must be requested before purchase
- Competitor price must be verifiable and currently available
- Excludes clearance, closeout, and marketplace sellers
Product Authenticity Guarantee
Every product we sell is 100% authentic and sourced directly from authorized distributors.
- No counterfeit or unauthorized products
- All items include original packaging and documentation
- Full manufacturer warranty coverage
- Certificate of authenticity available upon request
Payment Security Policy
Your payment information is protected with industry-standard security measures.
- SSL encrypted checkout process
- PCI DSS compliant payment processing
- We do not store credit card information
- Secure payment through trusted providers
- Fraud detection and prevention measures
Customer Service Policy
Our dedicated customer service team is here to help with any questions or concerns.
Contact Options
- Email support: support@wavoratrading.com (24-48 hour response)
- Phone support: +39 3444113783 (Mon-Fri, 8AM-6PM)
- Live chat available on website during business hours
We Promise
- Prompt and courteous responses to all inquiries
- Clear communication throughout the order process
- Fair resolution of any issues or concerns
- Continuous improvement based on customer feedback
Privacy & Data Protection
We are committed to protecting your personal information and privacy.
- We never sell or share your personal information
- Data used only for order fulfillment and customer service
- Secure storage with restricted access
- See our Privacy Policy for complete details
Product Safety Standards
All products sold meet US safety standards and regulations.
- FCC compliance for electronic devices
- CE marking for applicable products
- FDA compliance for food-contact items
- Safety data sheets available upon request
- Proper warning labels on all products
Contact Information
Questions about any of our policies? We're here to help.
- Email: support@wavoratrading.com
- Phone: +39 3444113783
- Address: 4160 E 2nd Street, Casper, WY 82609, United States
- Hours: Monday-Friday, 8:00 AM - 6:00 PM (MST)