Privacy Policy

1. Introduction

Wavora Trading ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you shop on our website or use our services.

2. Information We Collect

We collect several types of information to provide and improve our retail services:

2.1 Personal Information

• Name and contact information
• Email addresses and phone numbers
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)

2.2 Order Information

• Purchase history and order details
• Product preferences and wishlists
• Shipping and delivery information
• Customer service communications

2.3 Technical Data

• IP address and browser type
• Pages visited and time spent on site
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending order confirmations and shipping updates
• Improving our products and services
• Personalizing your shopping experience
• Marketing communications (with your consent)
• Preventing fraud and ensuring payment security
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Shipping Carriers: For order delivery and tracking
• Payment Processors: For secure payment processing
• Service Providers: Who assist in operating our website and business
• Legal Authorities: When required by law or to protect our legal rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encrypted data transmission
• Secure data storage with access controls
• Regular security audits and updates
• PCI DSS compliance for payment processing
• Restricted access to personal information on a need-to-know basis

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active customer data: Retained during your relationship with us
• Order records: 7 years for accounting and tax purposes
• Marketing communications: Until you opt-out or request deletion
• Website analytics: Typically 26 months

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Object: Object to certain types of data processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your shopping experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@wavoratrading.com
• Address: 4160 E 2nd Street, Casper, WY 82609, United States
• Phone: +39 3444113783